Corona Free Zone: We want to provide an escape from the stress that has been caused by the Coronavirus. We want to keep conversations positive and reflect on the blessings that have come from our experiences over the last several months. Let’s refrain from talking about the negatives or politics of the pandemic.
Our reopening will look a lot different for all of us. We want to be very clear that our staff will be taking your safety very seriously. There will be many new safety and sanitation initiatives that we have implemented to follow the state and federal guidelines. We want to give you as much information as possible in order for you to be prepared for your visit:
*Social Distancing: Our team will be working extended hours and extra days in order to reduce the number of people in our business in a day. Our stations and shampoo bowls are spread out to keep a safe, healthy distance. Services we are not currently offering: Couples Massages, Fusion Stone Massages, Neti Massages and makeup services.
*Masks: State guidelines require all staff and guests to wear a mask. NO EXCEPTIONS. We appreciate you bringing your own mask but we will have them available if you need one. Massage guests will be required to wear a mask when lying face up on the table.
*Touch-less greetings & goodbyes: Unfortunately, we will not be shaking hands or hugging at this time.
*Limited personal items: We ask that you keep all personal items in your car. No bags or purses are permitted.
*Arrival: We ask that you arrive for your appointment at the time of your appointment and no earlier as we do not have indoor wait areas. Please DO NOT bring children, friends, or any other visitors with you to your appointment at this time. The only exception will be if a minor is scheduled for an appointment and is accompanied by an adult. Upon arrival, you will walk to the podium placed in front of our door and wait for a member of our guest services team to greet you. When your service provider is ready, your temperature will be taken and you will be escorted in to wash your hands and begin your service.
*Payment: A credit card will be required at the time of booking and can be used for touchless checkout on the day of your appointment. IF you miss your appointment without giving a 24 hour notice, your card will be charged a late cancellation/no show fee of 50% of scheduled services. We will not be accepting cash at this time.
*Gratuity: We will now be facilitating all gratuity payments through a new program called Tippy. After paying for your service, you will choose your service provider and the amount you wish to leave on an iPad and swipe your card through a square reader. The payment will be deposited into the service provider’s bank account the next day.
*Retail Area: please help us to keep germ transmission to a minimum by avoiding touching products in the retail area unless you plan to purchase them.
*Cleaning & Sanitation: – we have implemented extra cleaning and sanitizing measures to ensure the safety of our team and guests. This includes extra hand washing before and after every guest, wiping clean and disinfecting all tools, and surfaces between guests at the stations, shampoo bowls and in the restroom.
*Massage: Guests receiving massages will follow the same arrival procedures mentioned above and will be escorted to the treatment room where they will consult with our therapist. There will be no foot soaks for now and the table will contain a single set of freshly laundered sheets.
Yours in service,
The Ntouch Team