Our Policies

ABOUT OUR SERVICES

All services show a starting price and can increase based on hair length, texture, or additional services rendered. Please consult your technician with further questions.

Not all technicians perform work on hair extensions. All extension services require a complimentary consultation prior to booking.

All services are required to save a credit card on file prior to booking to reserve all appointment.  

PLEASE NOTE:

Numbers of sessions needed may vary to achieve specific results.

Visitors and Children Policy

Due to our limited seating and commitment to maintaining a relaxing environment for all our guests, our facilities are reserved for guests only. For the safety of your children and the comfort of other guests, children are not permitted in the salon, spa or relaxation area unless receiving a service. They may be seated in the front waiting area if accompanied by an adult. Visitors accompanying guests must also remain in the front waiting area.

Cancellations & Refunds

All service adjustments must be performed within two weeks of initial appointment or additional charges may be applied.

We kindly ask that any changes and cancellations are made 24 hours prior to your scheduled appointment. Late cancellations will be subject to a fee of 50%.

While this fee cannot be refunded, those wishing to reschedule a future service may use this fee as a deposit for their next visit.

Product Returns

If you are not satisfied with a product that you purchased within 30 days we will gladly exchange it for you, or give you a store credit. NO CASH refunds.

Gift Cards

Gift card and gift certificates are non-refundable and expire 1 year from the purchase date.

Gratuities

For those wishing to show appreciation, feel welcome to use our TIPPY app located in our guest services area.

Prices subject to change without notice.

Privacy Policy

Last Updated: Jan 2025

Ntouch Salon Spa (“we,” “our,” “us”) operates www.ntouchsalonspa.com and the Pocket Salon mobile application (collectively, the “Services”). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data.

1. Information We Collect

We collect various types of information to provide and improve our Services, including:

• Personal Information: Name, email address, phone number, mailing address, and payment details when you book an appointment or make a purchase.
• Account Information: If you create an account, we collect login credentials and preferences.
• Usage Data: Information about how you interact with our website and app, such as IP address, browser type, device information, and pages visited.
• Payment Information: When making a purchase, your payment details are securely processed through a third-party payment processor.
• Health & Wellness Information: If you provide details about preferences for spa or yoga services, we collect that information to personalize your experience.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process bookings, payments, and provide the requested services.
• To improve our website, app, and services.
• To personalize your experience based on your preferences.
• To communicate with you regarding your appointments, promotions, and service updates.
• To comply with legal obligations and enforce our terms and policies.

3. How We Share Your Information

We do not sell your personal information. However, we may share your information with:

• Service Providers: Third-party vendors who assist with payment processing, scheduling, marketing, and analytics.
• Legal Compliance: If required by law, we may disclose information to regulatory authorities or in response to legal requests.
• Business Transfers: In the event of a merger or sale of assets, customer information may be transferred.

4. Data Security

We implement industry-standard security measures to protect your data. However, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and keep your account details confidential.

5. Your Choices & Rights

• Access & Correction: You may request access to or correction of your personal information.
• Opt-Out: You can opt-out of marketing emails by following the unsubscribe link.
• Account Deletion: If you wish to delete your account and data, contact us at [Your Contact Email].

6. Third-Party Links

Our website and app may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.

7. Children’s Privacy

Our services are not intended for individuals under 13 years old. We do not knowingly collect data from children.

8. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Ntouch Salon Spa
270.982.1221

By using our Services, you agree to the terms outlined in this Privacy Policy.